Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Club membership policy: All shipments will be sent via UPS ground unless specified otherwise. Shipments to Alaska & Hawaii must be sent via air. Shipping and taxes are not included in annual fee. First club order will be charged at the time of sign up and membership will renew automatically each year, charging the card on file in October. If you choose to pick up your shipments at the winery, you must do so within 60 days of your card being charged or Granville will ship your package to you at your expense. You will be notified about club price changes and shipments as they occur. Make sure to keep your contact information up to date so you receive these notifications. To update contact information or cancel your membership, login at granvillewines.com and update your membership settings or contact email@example.com directly. If you are an existing members and decide to cancel your membership and benefits, you must do so by September 2nd, 2019. If new members choose to cancel before receiving their first membership case, all membership discounts received so far will be added up and charged to the card on file. There are no wine substitutions allowed for automatic wine shipment selections.